Ajax Loader

FULL APOLLO 2 YEAR UNCONDITIONAL WARRANTY TERMS AND CONDITIONS

 

The financial risk related to the 2 Year Unconditional Warranty is borne by Apollo Tyres Africa (Pty) Ltd

 

INTRODUCTION

 

The Apollo warranty* offers you the ultimate peace of mind. ‘’Buy any Apollo Aspire 4G or Alnac 4G Passenger vehicle tyre and if the tyre is damaged within 2 year from the date of purchase, you will only pay for the tread used subject to term and conditions.

 

This Apollo Unconditional Warranty is for Apollo Tyres customers to receive a credit towards the purchase of a new replacement tyre, when suffering irreparable damage to a tyre, subject to the Terms and Conditions

For any enquiries or communication regarding the Apollo 2 Year unconditional Warranty please address to

[email protected] Technical Queries

heidrun[email protected] General Enquiries

 

1.1    Products covered under the 2 Year Warranty 

 Products Covered under the warranty includes any new Apollo branded Aspire 4G & Alnac 4G Range


1.2    Activation of Apollo 2 Year Unconditional Warranty

The consumer (Purchaser) warranty will be automatically submitted for registration by TYRES & MORE® on your behalf. The Retail store will share the following information with Apollo Tyres in order to allow them to record and provision the warranty

  • Date of Purchase
  • Store Name & Contact Details
  • Store Location (Town or Suburb)
  • Tyre Size
  • Brand Design
  • Invoice Number from Tyre Fitment Centre
  • Quantity of Tyres Purchased on invoice
  • TYRES & MORE® Customer details will not be disclosed to any third party, but will be traceable via the original invoice number, in case of a claim or a dispute.

1.3    Warranted event

The Customer may claim against this Apollo 2 year Unconditional Warranty when warranted item(s) are accidentally damaged and becomes irreparable as a result of a cut, bruise, impact break or puncture occurring on a public road within the borders of South African. The date of loss shall be the date on which the accidental damage occurs, and must fall within the Period of Warranty.

 

1.4   Benefit

You will be credited on the remaining tread depth as per warranty set standard, once the claim has been finalised by TYRES & MORE® as the case may be. The credit will be passed on to the Tyres fitment chain from which the claim originated. This means if you purchased your tyres from TYRES & MORE® you need to visit on of their stores Nationwide to process a claim benefit. If you purchased your tyres from you need to visit one of their stores Nationwide to process a claim benefit. The Retail business concerned will redeem the credit given to the customer from Apollo Tyres Africa (Pty) Ltd.

 

1.5    Value Determination

The value Warranted per warranted item is calculated as follows when claiming:

 

The cost of the fitting, balancing and any wheel alignment costs is for the customer’s account.


1.6   Limitation of Benefits

1.6.1    The credit amount will not be paid in cash, but paid towards the purchase of a new replacement Apollo branded tyre from any TYRES & MORE® store nationwide located within the borders of South Africa. The Customer will be liable for the difference between the credit amount and replacement cost of the new tyre(s) plus any charges for fitment, balancing and alignment. 

1.6.2    Only one claim per warranted item can be made. 

 

1.7   Tread Depth Limit

 The Tread Limit is the minimum legal tread limit as stipulated by the National Road Traffic Act No 93 of 1996 of South Africa. This states that no person shall operate a motor vehicle on a public road that: 

1.7.1 Has been fitted with a pneumatic tyre unless such tyre displays throughout, across its breadth and around its entire circumference, a pattern which is clearly visible, and has a tread of at least 1.0mm (one millimetre) in depth;

 

1.8   Excess

 In respect of each and every event that gives rise to a claim, 1mm (one millimetre) of the tread will be deducted from the remaining tread and will act as excess. The excess will not apply for a new tyre in the first 30 (thirty) days or 2,000km (two thousand kilometres) whichever comes first. The Charges for fitment, balancing and alignment of replacement item(s) remains the Customers responsibility.


1.9   Period of Warranty

This 2 Year Unconditional Warranty will be valid for 2 (two) year from date of purchase of the warranted item(s) as indicated on the original sales invoice.


The 2 Year Unconditional Warranty will terminate on the earlier of:

  • the tread of the warranted item(s) being worn to the Legal Tread Limit of 1.00mm as measured at the time of a claim;

or

  • the expiration of 2 (two) year from date of purchase of the warranted item(s);

or

  • the sale of the warranted item(s) or vehicle to which the tyre was fitted;

or

  • the removal of the warranted item(s) from vehicle to which the items were originally fitted;

or

  • a claim has been paid.

2. Exclusions and Limitations of the 2 Year Unconditional Warranty

Apollo Tyres Africa’s liability in terms of this 2 Year Unconditional Warranty shall not under any circumstances:


2.1   Extend to taxis, buses, caravans, trailers, commercial & car hire vehicles;

 

2.2   Extend beyond the period of 2 Year after the original purchase date;

 

2.3   Exceed the number of tyres fitted as detailed on the original sales invoice;

 

2.4   Extend to tyres having less tread than the Legal Tread Limit of 1.00mm

 

 3. Specific Exclusions on the 2 Year Unconditional Warranty

Apollo Tyres Africa shall not be liable for:


3.1   Loss of or damage to the motor vehicle on which the warranted item was fitted;

 

3.2   Loss or damage to the rims or alloy wheels of the motor vehicle on which the warranted item was fitted;

 

3.3   Damage to the motor vehicle;

 

3.4   Liability as a result of injury or death from a Warranted event;

 

3.5   Any tyre deemed safely repairable in the opinion of TYRES & MORE®

 

3.6   Any claim where the warranted item becomes unusable and irreparable as a result of:

 

a. Vandalism;

b. Abuse;

c. Mechanical irregularities of the vehicle;


3.7   Loss or theft of the warranted item(s).

 

3.8 Damage to the warranted item arising from gross negligence

 

4. General Exclusions

4.1   2 Year Unconditional Warranty does not cover loss or damage directly or indirectly caused by, related to or in consequence of:

A.

i.      Civil commotion, labour disturbances, riot, strike, lock-out, public disorder or any act or activity which is calculated or directed to bring about any of the above

ii.      War, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not) or civil war

iii.          

a. Mutiny, military uprising, military or usurped power, martial law or state of siege or any other event of cause which determines the proclamation or maintenance of martial law or state of siege

b. Insurrection, rebellion or revolution

iv.      Any act (whether on behalf of any organisation, body or person or group of persons) calculated or directed to overthrow or influence any State or Government or any provincial, local or tribal authority with force or by means of fear, terrorism or violence.

v.      Any act which is calculated or directed to bring about loss or damage in order to further any political aim, objective or cause or to bring about any social or economic change or in protest against any State or Government or any provincial, local or tribal authority or for the purpose of inspiring fear in the public or any section thereof

vi.      Any attempt to perform any act referred to in clause (iv) or (v) above

vii.      The act of any lawfully established authority in controlling, preventing, suppressing or in any other way dealing with any occurrences referred to in clauses (i), (ii), (iii), (iv), (v) or (vi) above

If Apollo Tyres Africa allege that by reason of clauses (i), (ii), (iii), (iv), (v), (vi) or (vii) of this General Exclusion loss or damage is not covered by this 2 Year Unconditional Warranty, the burden of proving the contrary shall rest on the Customer.

B.      Any occurrence for which a fund has been established in terms of the War Damage Insurance and Compensation Act, 1976 (No. 85 of 1976) of the Republic of South Africa or any similar Act operative in any of the territories to which this warranty applies.


4.2   Notwithstanding any provision of this 2 Year Unconditional Warranty including any exclusion, exception or extension or other provision not included herein which would otherwise override a General Exclusion, this cover does not cover loss or damage to the warranted item(s) or expense of whatsoever nature directly or indirectly caused by, arising out of or in connection with any act of terrorism regardless of any cause or event contributing concurrently or in any sequence to the loss, damage or expense.

For the purpose of this General Exclusion 4.2 an act of terrorism includes, without limitation, the use of violence or force or the threat thereof whether as an act harmful to human life or not, by any person or group of persons, whether acting alone or on behalf of or in connection with any organisation(s) or Government or any other person or body of persons, committed for political, religious, personal or ideological reasons or purposes including any act committed with the intention to influence any Government or for the purpose of inspiring fear in the public or any section thereof. If we allege that, by reason of this General Exclusion, loss or damage is not covered by this, the burden of proving the contrary shall rest on the Customer. 


4.3   This 2 Year Unconditional Warranty does not cover any legal liability, loss, damage, cost or expense whatsoever or any consequential loss directly or indirectly caused by or contributed to by or arising from

a. Ionizing, radiations or contamination by radio-activity from any nuclear fuel or from any nuclear waste from the combustion or use of nuclear fuel;
b. Nuclear material, nuclear fission or fusion, nuclear radiation;
c. Nuclear explosives or any nuclear weapon;
d. Nuclear waste in whatever form; regardless of any other cause or event contributing concurrently or in any other sequence to the loss. For the purpose of this General Exclusion only, combustion shall include any self-sustaining process of nuclear fission.


4.4 This 2 Year Unconditional Warranty does not cover loss, damage, cost or expense directly or indirectly arising from permanent or temporary dispossession resulting from detention, confiscation, forfeiture, impounding or requisition legally carried out by customs, police services, crime prevention units or other officials or authorities. If Apollo says that a claim is not covered because of the General Exclusion under clause 4 above, then the Customer must prove the contrary.


5. General Conditions

5.1   Territorial Limits

This 2 Year Unconditional Warranty is limited to warranted events on public roads in the Republic of South Africa, is damaged anywhere outside the Republic of South Africa, or not on a public road, no benefit whatsoever will be received under this 2 Year Unconditional Warranty.


5.2   Transfer of Ownership

The 2 Year Unconditional Warranty for the warranted item(s) cannot be assigned to any other person and shall lapse in the event that the warranted item(s) be removed and / or transferred to a vehicle other than the specified vehicle to which the tyre(s) was originally fitted, as recorded on the original sales invoice.


5.3   Amendments to the Warranty

Apollo may amend this 2 Year Unconditional Warranty by way of endorsement, provided that any amendment will not affect the extent of benefits already provided in terms of this warranty as at date of tyre(s) purchased. Amendments that affect the benefits provided by this 2 Year Unconditional Warranty shall be done at the discretion of Apollo and this will be communicated only to TYRES & MORE® , who will then update warranty details on their website.


5.4   Cancellation

This 2 Year Unconditional Warranty may be cancelled by Apollo at its sole discretion. Such cancellation will be communicated only to TYRES & MORE® .


5.5   Misrepresentation, Non-Disclosure or Incorrect Description

Misrepresentation, non-disclosure or incorrect description of any material fact or circumstances connected with this 2 Year Unconditional Warranty, may result that a claim in terms of this 2 Year Unconditional Warranty be rejected.


5.6   Fraud

If any claim or part thereof under this 2 Year Unconditional Warranty is in any way fraudulent, or if any fraudulent means or devices are used by the Customer or anyone acting on the Customer’s behalf to obtain any benefit under this 2 Year Unconditional Warranty, all benefits afforded in terms of this 1 Year Unconditional Warranty shall be forfeited. Furthermore, this 2 Year Unconditional Warranty may, at Apollo’s discretion, be voided or cancelled as from the date of the fraudulent conduct.


5.7   Dispute Resolution, Rejection of a Claim and Time Bar

If Tyres and More rejects a claim in terms of this 2 Year Unconditional Warranty or if the Customer disputes the warranted credit amount, representation may be made to Apollo Tyres Africa Product Manager within 90 (ninety) days of the Customer’s receipt of the rejection. Representation must be submitted in writing to:

Apollo Tyres Africa

Product Manager 

POSTAL

Apollo Tyres Africa

Product Manager

Post net Suite 273

Private Bag x1

East Rand, 1462

South Africa 

 

5.8   Condition Precedent

Compliance by the Customer or anyone acting on behalf of the Customer with all the terms, conditions of this 2 Year Unconditional Warranty is a condition precedent to Apollo Tyres Africa liability in terms of this.


5.9   Currency and Law

The calculation of the Credit Amount as calculated under clause 1.4, shall be in South African Rand, as the case may be and any questions of law shall be decided according to South African Law.


5.10 Claims Procedure and Notification Period

 

 5.10.1 When a warranted event occurs, which may result in a claim in terms of 2 Year Unconditional Warranty, the Customer is required to proceed to the nearest TYRES & MORE® as the case may be within 30 (thirty) days of the event and present his/her ID, Warranty certificate with the unique registration number together with the specified vehicle, warranted item(s), original sales invoice.

 

 5.10.2 Once the TYRES & MORE® or Claims Official has assessed the warranted item(s) and the claim has been approved, the benefit(s) provided by this 2 Year Unconditional Warranty shall be credited towards a new replacement Apollo branded tyre.

 

5.10.3 In the event of a valid claim being approved, the Customer will not be entitled to buy / retain the warranted item(s). Ownership in and to the warranted item(s) shall pass to Apollo against receipt of the 2 Year Unconditional Warranty benefit.

 

5.10.4 The settlement amount shall be determined by TYRES & MORE® and on behalf of Apollo. Should the Customer dispute any determination made by Tyres and More and, such dispute shall be referred to Apollo in the first instance, as more clearly explained under Dispute Resolution above.

 

5.11 Apollo Tyres Africa Rights 

The Customer must present an original sales invoice in order to prove that the tyres purchased included the 2 Year Unconditional benefit